Surfing using mobile devices set to soar
Vikky Littlewood

According to a recent study by ComScore there has been an 87% increase in the use of smartphones and tablets to access online retail sites.  In another very recent survey by IAB, 20% of American mums use their phone for shopping.

Whilst not everyone intends to buy in this way, those that choose to are actually finding that they can’t. For example, in the luxury brand market, mobile-optimised sites are few and far between, with less than one third offering mobile commerce functionality at all. Possibly a little short-sighted since it’s this audience who are more likely to own and purchase using mobile devices!

With mobile sales expected to increase five-fold over the next 5 years, is your site able to take advantage of this growth?
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Is your online customer service good enough?
Nigel White

With more and more of your customers using websites to enquire, research and possibly purchase, it’s important to ensure that they experience the same level of customer service as if they were physically in front of you.

A recent survey by Netop has found that customers want to connect online with a human customer service representative.

Many people don’t want to pick up the phone but would rather remain online.  Telephone customer services with lengthy hold queues are cited as the most irritating method with emails a close second, as the customer has to wait for a reply.

How can you provide great customer service online?


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Mobile and tablet paid search clicks up 180%
Nigel White

Last year saw a large increase in the UK for the number of clicks on paid search adverts (e.g. AdWords) on mobile devices. This observation has been made in a recent Marin Software report where they investigate the reasons for this growth.

Read on to find out why tablet and mobile is looking so attractive.
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New website for Treble Ace with ticket ordering facility & content control
Vikky Littlewood

New website for Treble Ace Events with ticket ordering facility and a content management system which allows them to display up to the minute event information including latest guests.

website design for Treble Ace Events

Citroxx-Bio see the creation of a Facebook shop with automatic product feed
Vikky Littlewood

Citroxx-Bio see the creation of a Facebook shop with products being automatically fed from the Citroxx-Bio website.  This is providing a further route to market and increased brand awareness.

Citroxx Facebook shop